Order Cancellation

1.  Hafele allows cancellation of an online item or several items from an online orders provided the ff. conditions are met:

a.  The item(s) you want to cancel is not yet shipped (for delivery transaction);
b.  The item(s) you want to cancel has no confirmation of pick-up date (for pick-up transactions);
c.  The remaining value of your order cancellation must be within the minimum purchase of Php 3,000.00 to avail free delivery service within Metro Manila. Standard delivery fee applies for orders falling under Php 3,000 after cancellation.

2.  Any vouchers, discounts, or promotions applied in the order cannot be reused.
3.  Price is subject to change depending on Hafele promotion programs. We do not commit to offering the same price if you re-order.
4.  Orders that are prepaid via credit/debit cards will be reversed automatically to your account within one to two billing cycles (one billing cycle is 1 month);  depending on your bank policy.
5.  The remaining order’s value after you cancelled one or several items has to fulfill the same conditions for discount, promotions, or minimum basket fee exemption applied to the order. If not, your order may not be qualified for certain promotions.

6. Orders not paid within 7 days will be automatically cancelled.